Refund Policy

Returns and exchanges

You may request a return or exchange within 30 days after receiving your order. Contact us with your order number and the item you wish to return. We cover return shipping for both change-of-mind and product-quality returns, and provide return instructions and a prepaid method. Do not send a parcel to the business address without receiving the correct return instructions.

For change-of-mind returns, please keep the item in its original condition with its labels and included accessories. These conditions do not restrict remedies for defective, misdescribed or non-conforming goods. Exchanges depend on available stock; if a replacement is unavailable, we will discuss a refund with you.

Refund stages

We first review the request and returned item, then notify you of the outcome and issue an approved refund to the original payment method. Issuing a refund and the payment provider posting the credit are separate stages. The provider's posting time depends on your payment method. We will provide the refund reference on request and comply with any mandatory refund deadline that applies to your cancellation or claim.

Damaged or incorrect items

Contact us when you discover a problem so we can help. Photos may assist our assessment but do not remove your statutory rights. Contact us promptly for cancellation requests before dispatch; applicable legal cancellation rights continue after dispatch.

Nothing in this policy excludes or limits consumer rights, legal warranties, cancellation rights or remedies that cannot be waived under applicable Canadian federal, provincial or territorial law. Our voluntary return window is additional to those rights.

thenorthfacewild
31 Sanagan Rd, 31, Etobicoke, Ontario, M9V 1R7, Canada
Email: support@thenorthfacewild.shop
Telephone: 506-555-7935